Refund Policy
1. Introduction
Our Commitment to Fair and Transparent Refunds
At Larry Mark Honig PhD, our primary goal is to deliver high-quality therapy, counseling, and related services. This Refund Policy outlines the conditions under which refunds may be offered, ensuring fairness and transparency for both clients and our practice. We strive to minimize the need for refunds by providing clear policies and expectations. However, no refunds will be granted outside the specific conditions described below.
2. Scope of Policy
Covered Services
- This policy applies to individual therapy sessions, workshops, seminars, group events, and similar services provided by Larry Mark Honig PhD.
- It also covers any payments, deposits, or fees associated with these services, unless otherwise stated in a separate agreement.
Exclusions
- Any service not explicitly mentioned here or in a separate agreement is subject to the practice’s general terms and may not be eligible for a refund.
- Transaction or processing fees charged by third-party payment gateways are non-refundable.
3. Individual Therapy Sessions
3.1 Advance Cancellations
24-Hour Rule
- Appointments canceled at least 24 hours before the scheduled time are eligible for a full refund or rescheduling without any additional charges.
- Refunds will be processed to the original payment method (e.g., credit card or PayPal) unless otherwise agreed upon.
Processing Time
- Approved refunds are typically processed within 7-10 business days once confirmation is received from our team.
3.2 Late Cancellations
- Within 24 Hours
- Cancellations made within 24 hours of the appointment time will not qualify for a refund.
- Rescheduling
- Clients may request to reschedule, subject to therapist availability.
- An additional rebooking fee may apply, depending on our discretion and scheduling constraints.
3.3 Missed Appointments
- No-Show Policy
- Sessions missed without prior notice are considered forfeited and non-refundable.
- Repeated No-Shows
- We reserve the right to refuse future service for clients with repeated late cancellations or missed appointments.
4. Workshops, Seminars, and Group Events
4.1 Refund Eligibility
- 48-Hour Notice
- Refunds are available for cancellations made 48 hours prior to the start of the event.
- Non-Refundable Period
- Cancellations made within 48 hours of the event are non-refundable unless the event is canceled or rescheduled by Larry Mark Honig PhD.
- Event-Specific Terms
- Some workshops or group events may have specific cancellation or refund terms. Such terms will override this policy if stated in advance.
4.2 Event Rescheduling or Cancellation by Organizer
- Organizer Cancellation
- If an event is canceled by us due to low enrollment, unforeseen circumstances, or other reasons, participants will receive a full refund or have the option to transfer their registration to the rescheduled event (if one is offered).
- Event Postponement
- If an event is rescheduled for a different date or time, participants may choose to attend the new session or request a full refund.
5. Special Circumstances
5.1 Dissatisfaction with Services
- Case-by-Case Review
- If you are dissatisfied with a session or service, please contact us within 7 days of the appointment or event to discuss your concerns.
- Discretionary Refunds
- Refunds in cases of dissatisfaction are not guaranteed and will be reviewed at our discretion, taking into account the nature of the concern, documentation, and the client’s overall experience.
5.2 Medical or Personal Emergencies
- Emergency Situations
- If you are unable to attend a scheduled session or event due to a verifiable medical or personal emergency, please notify us as soon as possible.
- Credit for Future Services
- In certain cases, we may offer a credit for future sessions or events. Supporting documentation (e.g., doctor’s note) may be required.
- No Guaranteed Refund
- While we aim to be understanding, we do not guarantee refunds in such situations. The decision will be made based on individual circumstances.
6. Payment and Processing
- Refund Methods
- All refunds will be issued using the original payment method unless alternative arrangements are agreed upon in writing.
- Processing Timeline
- Approved refunds typically take 7-10 business days to process, though this may vary depending on the client’s bank or payment provider.
- Non-Refundable Fees
- Transaction or processing fees charged by third-party payment gateways (e.g., credit card companies, PayPal) are non-refundable and will be deducted from the total refund amount.
7. Non-Refundable Services
- No Refund Outside Policy Parameters
- No refunds will be issued for cancellations or missed appointments that fall outside the conditions stated in this policy.
- Digital Products
- If we offer digital downloads, e-books, or other online materials, these items are generally non-refundable once purchased, unless otherwise stated.
8. How to Request a Refund
- Contact Information
- Email: info@larrymarkhonigphd.com
- Phone: +64 224317969
- Required Details
- When requesting a refund, please include:
- Name and contact information
- Booking or payment reference (e.g., receipt number)
- Reason for the refund request
- When requesting a refund, please include:
- Response Time
- We strive to respond to refund requests within 3-5 business days. Processing times may vary depending on the complexity of the request.
9. Changes to This Refund Policy
- Right to Modify
- We reserve the right to modify, update, or change this Refund Policy at any time to reflect changes in our services or applicable laws.
- Effective Date
- Any changes will be posted on this page with a “Last Updated” date.
- Acceptance of Changes
- Your continued use of our services after any modifications indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns regarding this Refund Policy, please reach out to:
- Email: info@larrymarkhonigphd.com
- Phone: +64 224317969
- Website: www.larrymarkhonigphd.com
We value your satisfaction and trust. While our policy is firm in its parameters, we are open to discussing unique situations and addressing concerns to maintain a fair and transparent relationship with all our clients.
